Shipping policy

Shipping & Delivery

At VesperLay, we are committed to delivering your fashion essentials—from elegant dresses and stylish tops to comfortable pants—safely and efficiently. Please review our shipping policy below for details on how we handle your order.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Destinations & Timeframes

We provide international shipping to most countries. Estimated delivery times for Standard Shipping are 7-20 business days from the date of dispatch, depending on the destination. Please note these are estimates and not guarantees, as delivery may be affected by factors beyond our control, such as customs processing or local postal services.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and the total weight of your items. There is currently no free shipping promotion. The exact cost will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to [email protected]. You can use this number to monitor your package's journey on the carrier's website.

Customs, Duties & Taxes

For international orders, please be aware that additional customs duties, taxes, or fees may be applied by your country's authorities upon arrival. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to VesperLay.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order. VesperLay is not responsible for packages lost or delayed due to incorrect addresses provided by the customer. If you need to correct an address, please contact us immediately at [email protected] before your order is processed.

Damaged or Lost Packages

While we take great care in packaging your items, if your order arrives damaged or is lost in transit, please contact our support team at [email protected] within 7 days of the estimated delivery date. We will gladly assist you in resolving the issue.

For any other questions regarding shipping, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help.

Thank you for shopping with VesperLay.